Return policy
We have a 14-day return policy, which means you have 14 days after you receive the item to request a return.
To be eligible for a return, the item must be in the same condition it was received, unworn or unused, with tags and in the original packaging. A receipt or proof of purchase is also required.
To initiate a return, you may contact us at info@cart-cove.com.
If your return is accepted, we will immediately send you instructions on how and where to ship the package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at info@cart-cove.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can assess the problem and remedy it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Changes
The quickest way to ensure you get what you want is to return the item in question and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union.
Notwithstanding the above, if the item is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused, with tags and in the original packaging. A receipt or proof of purchase is also required.
Refund
Once we receive and check the return, we will inform you whether the refund has been approved or not. If approved, the refund will be made automatically with the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and issue the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@cart-cove.com
To be eligible for a return, the item must be in the same condition it was received, unworn or unused, with tags and in the original packaging. A receipt or proof of purchase is also required.
To initiate a return, you may contact us at info@cart-cove.com.
If your return is accepted, we will immediately send you instructions on how and where to ship the package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at info@cart-cove.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can assess the problem and remedy it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
Changes
The quickest way to ensure you get what you want is to return the item in question and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union.
Notwithstanding the above, if the item is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused, with tags and in the original packaging. A receipt or proof of purchase is also required.
Refund
Once we receive and check the return, we will inform you whether the refund has been approved or not. If approved, the refund will be made automatically with the original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and issue the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@cart-cove.com